TRAVEL JOURNAL

experience.  accomplishments.

My Journey through the industry.

2015 – Present
Progressive job growth and roles in Operations and Technology on both internal and client projects.  Technology experience includes Automation, Digital Work Force, Cloud and Networking.  

Associate Manager 
2019 – Present 

  • Role encompasses multiple projects and teams of varying length.
  • Project Manager for Technology North America Innovation Council, cross-collaborating with NA Managing Directors to create single-source of innovation brand and culture.
  • Employ excellent communication and people skills to manage Council stakeholder expectations.
  • Execute on strategy to ensure Council achieves 100% of KPIs on time and under budget.
  • Lead global team of 5 in executing weekly, monthly client deliverables – including Partner Engagement roadmap and pipeline status reports.
  • Grew pipeline by over 200% in six months with improved account identification process.
  • Co-managed multi-phase, national Innovation Contest increasing participation by 30% with improved internal marketing campaign.
  • Research and harvest content to develop internal training materials for Automation business.
  • Leverage Waterfall and Agile project management methodologies in project delivery, including daily scrums, product backlog, project scope and planning, budgeting, and risk management.
  • Sky’s the Limit – Volunteer Team Lead.

 

Specialist 
2018 – 2019

  • Project work with Microsoft account team, focused in Operations Business Process Services contracts.
  • Mentored offshore team in improving reporting for SLA analysis and ticketing metrics.
  • Designed knowledge management repository to reduce duplication of effort and ensure consistency.
  • Drove cross-functional initiative in creating executive digital dashboard, providing valuable account-specific metrics, in real time.
  • Served as Ambassador for #weareoperations San Diego, driving the initiative to build connections among remote Operations teams.

 

GL Executive Assistant 
2015 – 2018

  • Promoted within first 6 months of employment to begin supporting Global Leadership executives.
  • Managed daily operations of Accenture San Diego office and executives, including Global Strategy CEO.
  • Coordinate local, regional, and national meetings and events.
  • Guided and coached Executives and teams on policy updates and technology /software changes.
  • Mentored and trained other Executive Assistants, advocating for career development and growth.

Co-founder
2012 – 2015

  • Owner/operator of a small construction company specializing in large hotels and structures, including Doral golf course and Miami International Airport. Business revenue exceeded $2.5M in second year Reconciled financial operations, including payroll, accounts payable, accounts receivable.
  • Renegotiated insurance and payroll services contracts to save 5% on weekly. payroll.
  • Employed excellent interpersonal skills to cultivate working relationships with top 5 South Florida GC firms.
  • Creative problem-solving skills to balance cash flow challenges and periodic obstacles.

Specialty Sales Representative
2002 – 2012

Promoted branded prescription drugs to specialists in Neurology, Anesthesiology, Rheumatology and Endocrinology, among others. Earned executive MBA while exceeding sales goals and exploring career growth opportunities.  

  • Promoted to Specialty Repwithin the first year after launching reformulated Percocet in regional hospitals.
  • Consistent leaderboard rep with stellar product knowledge, relationship management skills and rigorous ethics.
  • Selected to serve on the Frova advisory board in recognition of high performance and patient advocacy.
  • Guest trainer for National Product launch of Fortesta Gel. Trained colleagues on disease state, product knowledge, competitive strategy, brand messaging and sales materials.
  • Consistently exceeded goals and grew market share, leveraging data, and budget with four-product portfolio.
  • Coached pharmacists, doctors, and staff on products’ managed care accessibility.
  • Cultivated personal sales approach, blending consultative dialogue, patient advocacy, and heart.
  • Employed excellent sales skills and relationship management to rank in the Top 5% in the nation in product launch sales for banded long acting opioid.
  • Recruited and developed thought leaders and national speakers.
  • Awards: 2011 Regional Excellence recipient; 2012 Opana ER All Star; various district and regional contests.